Keep your website available and up to date.
We help you plan the hosting and support your website needs.
We help you plan the hosting and support your website needs.
Choose the right service scope
Hosting requirements depend on the website, the software and the way it is used. We review these requirements with you and agree the service configuration.
The scope can include website hosting, corporate email and SSL certificates. Any storage, backup, maintenance and support requirements must be defined in the proposal.
Plan ongoing care
A website needs a clear process for updates and support requests. We agree responsibilities for the website, its content and its supporting services.
For an existing service, send the website address and a clear description of the issue to our support contact.
Match hosting to the website
We consider expected traffic, application resources, storage and data centre requirements. A corporate website and an online shop can need different hosting arrangements.
Hosting, website maintenance and new development are separate parts of the scope. Payment integrations and website analytics can be reviewed with the relevant project work.
Define corporate email needs
We review the number of mailboxes, storage, access through webmail and any migration of existing messages. Spam filtering and malicious-message scanning depend on the selected provider and service.
The proposal identifies the provider, account management, DNS responsibilities, support and charges. No particular feature is assumed to be included before the service is agreed.
Plan backup and recovery
A backup file alone does not prove that a website can be restored. We define what is backed up, how long it is kept and how restoration will be checked.
The service agreement defines support arrangements, response targets and the steps for recovering from a failed update. This page does not promise uninterrupted availability or a fixed recovery time.
Project scope
The final deliverables are defined in your project proposal.