Your requirements determine the technology
A content website, dealer portal and operational interface need different technical decisions. User roles, data volumes, update frequency and existing systems should be assessed together. This separates areas where an existing component is sufficient from those that need custom development.
Integration involves more than a connection
When two systems exchange data, the design must define both the API to use and which system holds the authoritative data. Missing records, repeated operations, connection failures and permission boundaries are part of the design. Incorrect stock, price or customer updates may be invisible in the interface but still affect real users.
The path of a user request
A form submission or content request passes through the following layers as needed. The scope of each connection is defined alongside the existing systems.
- User: Finds information, selects a record or submits a form to complete a task.
- Interface: Collects the request through clear fields and shows the user the result, any missing information or an error.
- API / CMS: The content management system (CMS) enables published content to be edited. An application programming interface (API) enables the required data to be exchanged with other systems.
- ERP / CRM: Where stock, price or customer records are required, data exchange with the relevant business system is planned. The source system and the direction of updates are defined.
Management and continuity
The daily work of the person adding content is also part of the product experience. Field names, required information, publication status and roles must be clear. Acceptance criteria are tested against specific examples; user guidance and the necessary technical information are defined as part of the delivery scope.
For your portal, explore our approach to roles and workflows. We can address post-launch needs through a maintenance and improvement plan. Tell us about your existing systems.