Your corporate website is an important part of how your company presents itself online. Potential customers, partners and investors may form their first impression by visiting it. Yet when you decide to commission a new website, you can face hundreds of options and proposals.
Choosing an appropriate web design agency can help avoid wasted time, unnecessary costs and damage to your reputation. Here are ten important questions to ask, together with the points a useful answer should address.
1. Do you use a template, bespoke design or bespoke software?
Corporate web design companies commonly offer two approaches: adapting an existing theme, such as a WordPress or Joomla template, or developing design and software specifically for the brand.
What to look for in the answer: the approach should fit your identity and requirements. A bespoke interface and software may provide useful flexibility, but an appropriate template is not automatically harmful to a brand. Ask the agency to explain the benefits and limitations of its proposal.
Grimor’s approach: we offer bespoke interfaces and web software developed around each client’s requirements, with attention to performance and security. Bespoke development does not eliminate every vulnerability, just as using a template does not automatically make a website insecure.
2. Will the website work on mobile devices and popular browsers?
Mobile use is important, although its share varies by audience and market. The website should be checked on relevant phones, tablets and computers rather than relying on an unsupported universal traffic percentage.
What to look for in the answer: “The website will use responsive design and will be tested in an agreed set of browsers, including Chrome, Safari, Edge and Firefox.”
3. How will speed and Core Web Vitals be improved?
Slow loading can frustrate users and is relevant to page experience. There is no universal rule that every user leaves after three seconds, or that speed alone determines a search ranking.
What to look for in the answer: the agency should consider code optimisation, image preparation and server performance alongside visual design.
Suggestion: ask about the proposed infrastructure. To explore Grimor’s hosting options, visit our web hosting page.
4. Is the content management system easy to use, and is training provided?
A website needs ongoing updates. Adding a product, publishing an article or changing contact details should not require agency assistance every time.
What to look for in the answer: a clear, modular interface in a language the team can use, with routine tasks that do not require coding. Confirm the training included at handover and whether it carries any additional cost.
5. How is SEO considered during design and development?
Appearance is not enough: the intended audience also needs to find the website. SEO should be considered from the beginning, rather than treated only as a task after completion.
What to look for in the answer: maintainable code, a clear H1/H2/H3 heading structure, appropriate image alternatives, a sitemap.xml file and meaningful URLs should be considered in the implementation.
Suggestion: explore the strategies we use to support organic search visibility on our SEO services page.
6. How will website security and certificates be managed?
Corporate websites can be targets for cyberattacks. Handling user data also brings data-protection responsibilities, including applicable KVKK requirements, which need to be identified for the project.
What to look for in the answer: A certificate and TLS configuration for encrypted connections, database access controls, regular backups and a process for addressing vulnerabilities and updates.
7. Do you provide technical support and maintenance after delivery?
Delivery is not the end of the work. You need a clear contact if browser changes, hosting interruptions or other technical issues affect the website.
» What to look for in the answer: confirm that the agency offers continuing support, updates and maintenance after delivery, preferably under a clearly defined service agreement.
8. Do you have references in our sector or for projects of a similar scale?
Actual projects are useful evidence when comparing web design agencies. Experience with corporate organisations can demonstrate working practices and project-management capability.
» What to look for in the answer: relevant experience may come from your sector or from similarly complex national or international projects. Examine the agency’s actual role and the work delivered.
» Grimor has more than twenty years of experience, including work for Škoda Türkiye, Vakıf Leasing and Türkiye Kürek Federasyonu. To explore completed work, visit our references page.
9. How does the project proceed, and what is the delivery schedule?
Without clear planning, a project can extend for months with an uncertain end point.
What to look for in the answer: a professional agency should provide a schedule covering the following stages:
Briefing and needs analysis
User-experience planning, wireframes and interface design
Software development
Content entry and testing
Launch and training
10. What does the proposal include, and are there additional costs?
A common concern is a low initial quote followed by charges for domains, hosting, certificates, email setup or additional pages.
What to look for in the answer: the agreement should clearly state what is included, such as software licences, the hosting period, page count and revision allowance. Potential additional charges should be explicit.
Conclusion: Choose the right agency for your digital project
When commissioning a website for your company, clear and professional communication should be a priority. These ten questions help you assess the team’s approach and the attention it will give your project.
Take care when planning your company’s digital presence. Drawing on experience since 2004, we can discuss professional solutions for your brand. Complete our meeting request form to contact us and plan the next step for your business.